ACG Solutions, a leading provider of state-of-the-art information technology, security and telecommunications solutions, announced that Bulldog Kia, widely recognized as the preeminent Kia dealership in the region, has successfully adopted components of the company's connect and protect solutions. The on-time, on-budget installation of automating technology is in response to overwhelming business growth, along with a move toward improved risk management. As a result, the Bulldog Kia has sped up sales and service processes, while increasing its customer satisfaction index and physical asset security.

"After a thorough search of potential suppliers, we realized that ACG Solutions could offer a customized solution and the latest technology to fit our business needs," said David Kernall, owner and general manager, Bulldog Kia. "They've been a terrific partner, helping us to complete an efficient installation and employee training while avoiding disruption to ongoing operations."

By replacing one receptionist and paper messages to manage increased call volume with a unified communications and business phone system, Bulldog Kia now offers customers expedited returned calls, including an option to leave messages on cell phones, along with an automated appointment system. Meanwhile, with a customized indoor/outdoor camera surveillance infrastructure in place, Bulldog Kia management has the assurance of a 24/7 deterrent to workplace and inventory theft and damage.

"This was an important step in our strategy to keep the human touch while adapting technology for growth," added James Hammond, owner and operations manager, Bulldog Kia. "In our line of business, you can do everything right, but if you communicate ineffectively, you've delivered a poor customer experience. Our new phone system streamlines call efficiency and makes the experience personal and easier, especially in the service department, when setting appointments and exchanging continual updates and details really matter."

"We are pleased to meet all of Bulldog Kia's business goals," said Rob Drake, account executive, ACG Solutions. "All our technology deliveries are influenced heavily by a personal, consultative approach to advise clients of new approaches and evolving products to create additional value. In just a few short months, we're excited by the results in reducing Bulldog Kia's dependence on paper-based manual communications processes and creating a more protected work and inventory environment."