It began as a casual inquiry in May from Farmers Insurance agent Greg Albright to his Canadian real estate client, Nova Georgia Properties. "I know an established property management company in Atlanta. Might you want to talk to them?"

Nova Georgia Properties is based in Nova Scotia. They own high occupancy residential rental properties in Georgia, including Red Oak Village in Athens and Country Club Townhomes in Milledgeville. Nova was considering a change in management of those communities, so Albright's question was timely.

Albright introduced Nova to Todd Reid, owner of Atlanta's DKRentals.net. Nova explained that operation of the properties was a little disjointed. Though both had high occupancy, they had too many month to month leases at below market value, and operations reports lacked detail.

With over 60 units at each property, taking on both communities would represent an 80% increase in number of units DKRentals.net would manage. Todd Reid was prepared for such expansion, and this was his chance to prove the company was ready. 

Reid offered ready solutions across the board. He contacted members of his network, Jeff Smith of Success Facets and Jon Ramey of Supporting Strategies. Smith is instrumental in positioning DKRentals.net for dramatic growth, and Ramey specializes in turnkey accounting and operational support for growing businesses.

A hallmark of DKRentals.net's management approach is transparency to both owners and tenants. 

Service to owners: 

• stay abreast of market values and build into leases appropriate annual rent increases when justified. 

• motivate tenants to sign annual leases, collect rents on time and promptly address delinquencies. 

• provide advanced technology to better manage every facet of rental operations and reporting. 

Service to tenants:

• maintain a 24/7 service number, always answered by staff.

• offer lease agreements, payments and work orders by computer or telephone.

• address all repair issues within 24 hours. 

"Prior to beginning full time property management, I was a real estate investor myself," says Reid.

"I saw the need to represent owners from a different perspective. Many real estate agencies manage long term rentals as an afterthought, often only for access to tenants who may later purchase a home." 

Reid approaches operations as though each unit he manages is his own. That translates into accountability to both owners and tenants, with all issues handled in a timely and equitable manner.

Reid cultivates an extensive team of partners. Beyond HVAC, appliance and other maintenance pros, Reid utilizes the services of advanced strategic and tactical resources. This is where Jeff Smith and Jon Ramey enter into DKRentals.net's superior management.

Jeff Smith is an attorney with experience at technology and media giants. Having completed over 100 mergers and acquisitions of companies, Smith is adept at preparing clients to scale for growth. He shares expertise in the skills of business execution, leadership, strategic thinking, change management and profitability. 

Jon Ramey is a seasoned finance professional, a CPA and Chartered Financial Analyst. Ramey provides sophisticated finance services beyond what most companies can employ in house. Each client is served by a dedicated account team, so information is accessible with staff absences that cause delay with typical bookkeeping services.

Nova moved quickly to engage Todd Reid's services. Less than 60 days after their introduction, DKRentals.net is at work managing Red Oak Village and Country Club Townhomes. Things are off to a good start.

After mere weeks under DKRentals.net management, Nova reports that Red Oak Village saw the best rental performance on a variety of levels in 6 years.