In the first six months of 2018, the Georgia Department of Insurance responded to 5,859 consumer complaints and inquiries, returning more than $3.7 million in insurance claim payouts to many of these policyholders. The money was returned as a result of the Department's mediation efforts on behalf of the consumer.

“Claims Examiner in my Consumer Services Division have helped consumers and business owners retrieve approximate $3,728,801.55, Insurance Commissioner Ralph Hudgens said. “The majority of the Georgians who called my office had a claim dispute with an insurance company, and the examiner was able to secure a settlement favorable to the consumer.”

The top five categories of complaints from consumers were:

- Denial of claim or delay in claim processing

- Private passenger auto

- Unsatisfactory settlement offer

- Individual accident and health

- Homeowners