Radialannounced its plan to hire an additional 1,250 workers in Brunswick and Lawrenceville, Georgia, to support the 10-fold increase in demand during the upcoming holiday season. Radial helps retailers and brands meet their customers' needs while delivering a seamless shopping experience.

Radial operates a customer call center in Brunswick that is in need of workers to help support its retail clients. Through peak season and everyday interactions, Radial employees will be trained to represent brands and retailers of all sizes, and cultivate a base of loyal, happy customers. This includes: 

• Leveraging technology that defines the gold standard of customer care, from phone to chat

• Handling customer issues that drive sales, as well as satisfaction

• Keeping response times short and customer satisfaction scores high

• Achieving higher customer satisfaction scores than competitors and industry benchmarks

In Lawrenceville, Radial operates a fulfillment center. There, employees will be trained to leverage Radial's technology, and fulfillment and freight solutions to fulfil orders in the most efficient ways possible, even when demand spikes. This includes:

• Making retailers' operations faster and scalable

• Handling the operational challenges of post-click commerce

• Providing fixed-cost leverage through peak seasons and everyday volume

• Delivering orders to customers faster and reducing retailers' costs

• Shrinking transit times from the fulfillment center to the customer's door

"The holidays are a highly anticipated time for families and the busiest time of year for retail. Radial works behind the scenes to ensure our clients are exceeding their customers' expectations year round, and particularly during the holiday season," said Ricardo Layun, General Manager, North American Customer Care, at Radial. "We're adding thousands of workers across our network so consumers get their orders when and where they want, and get the service they expect of a seamless shopping experience. Radial is focused on service and customer convenience, and we're looking for people who are excited about working with some of the world's favorite brands."

In April, eBay Enterprise and Innotrac joined forces to become Radial, the leader in omnichannel commerce technology and operations. Radial leverages a global network of technology professionals to deliver and service cloud-based commerce platforms for leading retailers and brands. It operates 26 distribution centers and six call centers in the United States, Canada and Europe, and employs more than 7,000 people globally. Over the next few months, Radial plans to add more than 20,000 additional workers globally to help retailers this holiday season.