The International Association of Internet Hotlines (INHOPE) has chosen the Docebo Cloud-based, Software-as-a-Service (SaaS) Enterprise learning management system (LMS) to help it train its Hotline Analysts around the globe in the core skills that are required in order to operate a Hotline effectively.

Based in Amsterdam, in The Netherlands, INHOPE is a not-for-profit non-governmental organization (NGO) developing, coordinating and representing 51 Internet hotlines in 45 countries worldwide. It deals with illegal content online and is committed to stamping out child sexual abuse from the Internet.

INHOPE Hotlines offer the public a way of anonymously reporting Internet material, including child sexual abuse material, which they suspect to be illegal. The Hotline ensures that the matter is investigated and, if found to be illegal, the information will be passed to the relevant Law Enforcement Agency and, in many cases, the Internet Service Provider hosting the content.

Having used classroom-delivered training to develop its Analysts’ core skills - a mix of procedural, technical and operational skills - INHOPE wanted to make its learning materials available online, to allow its Analysts anywhere around the world to access them at any time in a secure environment. It realized that it needed an LMS to manage and monitor this whole process.

Denton Howard, INHOPE’s Training Manager, explained that, in searching for the most appropriate LMS, INHOPE examined a number of competing products. He said, “We created a dummy training course, tested it on all the platforms and found that Docebo was the platform that was the closest match to all our requirements.”

Initially, Denton built the learning modules in-house and said that he found uploading and structuring the modules straightforward.

“The Docebo platform allowed us to structure the learning modules in a straightforward and logical order using a very intuitive user interface,” said Denton. “It allowed for ordering and timing to be changed as required to ensure the learning flowed.”

According to Denton, “The Docebo platform has enabled INHOPE to deploy vitally needed training across the globe on a 24 / 7 basis - enabling the skills base of a geographically diverse organization to improve dramatically. In addition, it is helping INHOPE not only to fulfil its mission in combatting online Child Sexual Abuse Material (CSAM) but also to improve the impact of its activities all around the world.

“Using the Docebo platform has made things that were very difficult, very straightforward,” he added. “The not-so-obvious benefit has been the boost in their confidence levels that access to these online learning materials has given our INHOPE Hotline Analysts.

“We can tell, from our various measures of operating performance that being able to access these learning materials is giving our Analysts increasing confidence in their own ability. When people get self-belief, it’s amazing what they can achieve.”

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